General FAQs

What should I do if my debit card has been lost or stolen?

Contact your local branch or our Customer Service Center (1-800-555-5455) as quickly as possible to report the loss or theft of your card. Monitor your account statement for unauthorized transactions – charges may be disputed by visiting your branch or calling our Customer Service Center.

What should I do if my credit card has been lost or stolen?

Report the loss of your card immediately by calling 866-839-3485.

What is the bank’s mailing address?

This depends on what you’re mailing to us.

  • General Correspondence:
    4140 E. State Street
    Hermitage, PA 16148-3487
  • Loan Payments:
    P.O. Box 6000
    Hermitage, PA 16148-0900
  • Deposits:
    P.O. Box 1540
    Hermitage, PA 16148-0540
Can I cash a savings bond at a branch?

EE, I and E bonds can be cashed at any F.N.B. branch. Non-customers can cash up to $1,000 per day. There is no limit for current F.N.B. customers.

Can I buy savings bonds at the branch?

No, savings bonds can no longer be purchased at a financial institution. All new bonds issued must be issued through the Federal Reserve website at

What form of identification do I need to cash a check/savings bond/CD?

In most cases, a valid photo ID (issued by a State or Federal authority) will suffice. However, please check with your local branch for confirmation if you have questions.

What form of identification do I need to open an account?

You need a valid photo ID (issued by a State or Federal authority) and your Social Security number.

Do I have to be an F.N.B. customer to cash a check?

No, however a fee may apply for non-customer check cashing. Please refer to our fee schedule.

Can my branch office exchange dollars for euros?

Euros can be cashed in for U.S. dollars. Certain fees and exchange rates apply.

Can I take my jar of coins to the branch office to process them?

Most F.N.B. branches do not have coin machines to complete these transactions. Please contact our Call Center (1-800-555-5455) to determine if your branch has this ability.

What is First National Bank’s Routing Transit Number?