Protecting Your Information is Our Priority

Unfortunately, threats to information security are increasingly part of everyday life for the customers we serve. Today more than ever, you need to know how to protect yourself against Internet and e-mail hazards like phishing, spyware, viruses, spam and more. Below, you will find useful information and education on ways you can take control to safeguard your identity, money, privacy and property.

If You Suspect Fraud

If you suspect fraudulent activity related to your accounts, contact us immediately at FNBCustomerService@fnb-corp.com or 800-555-5455. Remember that you are also able to block your FNB Visa Debit Card using CardGuard™ through Online or Mobile Banking if at any time you believe your card information may have been compromised.

Security Topics

Unfortunately, during times of turmoil some people may use this as an opportunity to take advantage of others. If you need assistance with your finances, please contact us at the number on the back of your card, on your billing statement, or on written correspondence from us. Please know that we will not contact you via phone or text messaging to request sensitive personal information such as your Social Security Number, Account Number, or Debit Card Number. For more information on keeping your personal information safe, visit our Security Center.

COVID-19 Phishing Scheme
The FBI's Internet Crime Complaint Center (IC3) has warned of a phishing campaign delivering spam that uses fake government economic stimulus checks as bait to steal personal information from potential victims.

Be on the lookout for phishing emails asking to verify personal information in order to receive an economic stimulus check from the government, the alert said. Government agencies are not sending unsolicited emails seeking private information in order to send money.

Similar campaigns might ask potential victims for donations to various charities, promise general financial relief and airline carrier refunds, as well as try to push fake COVID-19 cures, vaccines and testing kits.

Other active phishing attacks are taking advantage of the COVID-19 pandemic to infect victims with malware and harvest their personal information through spam impersonating the Centers for Disease Control and Prevention (CDC) and other similar organizations, such as the World Health Organization (WHO).

The FBI adds that scammers are trying to sell products claiming to prevent, treat, diagnose or cure the COVID-19 disease, as well counterfeit sanitizing products and personal protective equipment, including but not limited to N95 respirator masks, gloves, protective gowns, goggles and full-face shields. 

Possible COVID-19-themed scams and attacks as highlighted by U.S. Attorney Andrew Murray include:

• Individuals or businesses selling fake cures for COVID-19
• Online offers for vaccinations and test kits
• Phishing emails or texts from entities posing as the World Health Organization (WHO) or the Centers for Disease Control and Prevention (CDC)
• Malware inserted in mobile apps designed to track the spread of COVID-19 that can steal information stored on devices
• Malicious COVID-19 websites and apps that can gain and lock access to devices until a ransom payment is made
• Solicitations for donations to fake charities or crowdfunding sites

To report COVID-19 Fraud, contact the Disaster Fraud Hotline 866-720-5721 or email disaster@leo.gov. You can find more information on the National Center for Disaster Fraud webpage.

Caller ID Spoofing
Please be aware of spoofing scams in which a caller intentionally falsifies or disguises a caller ID to appear as someone they are not. Scammers may act or say they are with a legitimate organization, including as a representative of a financial institution, to get you to respond with personal information they can then use to engage in fraudulent activity such as stealing your identity or money.

First National Bank will never call, email or text you to request personal information such as Personal Identification Numbers (PIN numbers) or passwords. For additional information, visit the FCC’s website for more information. 

Use caution at all times and never answer calls from unknown numbers, respond to questions or provide personal information of any kind. If you suspect the call might be a spoofing scam, hang up immediately and call the company or government agency the caller claimed to represent to verify the authenticity of the call/request.

OCC Warns of Unauthorized Bank
The OCC has issued an alert that an entity using the name of First National Bank and purporting to be located at 222 S 9th Street, Minneapolis, Minn. 55402 is misrepresenting itself as a national bank. First National Bank purports to be a financial institution offering business banking services. This entity is not a licensed or chartered bank. Businesses have reported receiving fictitious letters and faxes offering uncollateralized revolving lines of credit, secured loans, and long-term loans. For additional information, see BankersOnline's Alerts and Counterfeits listing.

Equifax Security Breach - September 2017
Equifax, one of the largest credit bureaus in the U.S., recently experienced a security breach that has potentially impacted 143 million U.S. consumers. We understand that our customers are concerned. Please be aware that this is not a breach of FNB systems. Equifax has launched a website for individuals who may have been affected. We would encourage you to visit their site for additional information.

Text and Email Scams
Be aware of phony text and email messages to customers and non-customers appearing to come from First National Bank. These messages often reference irregular/unauthorized account activity, or inform you that your profile has been accessed from a different device. These messages also request that you review/update your profile and include a link to enter personal information. These texts and emails are not legitimate First National Bank communications. First National Bank will never request personal or confidential data such as account numbers or passwords via email or text. Recipients should not respond to these types of messages or click any links contained in them.

Update Your Operating System and Web Browser
For the optimal and most secure Online and Mobile Banking user experience, remember to always use the most up-to-date version of your operating system or browser.