At FNB, your privacy and the security of your information have always been our priorities. We have processes, systems and expert teams in place to monitor and protect your accounts from fraud.
Unfortunately, threats to information security are increasingly part of everyday life for the customers we serve. Today more than ever, you need to know how to protect yourself against Internet and e-mail hazards like phishing, spyware, viruses, spam and more. On this page, you will find useful information and education on ways you can take control to safeguard your identity, money, privacy and property.
If you suspect fraudulent activity related to your accounts, contact us immediately at FNBCustomerService@fnb-corp.com or 800.555.5455. Remember that you are also able to temporarily block your FNB Visa Debit Card using CardGuard™ mobile debit card controls if at any time you believe your card information may have been compromised.
CURRENT SECURITY ALERTS
Caller ID Spoofing
Please be aware of spoofing scams in which a caller intentionally falsifies or disguises a caller ID to appear as someone they are not. Scammers may act or say they are with a legitimate organization, including as a representative of a financial institution, to get you to respond with personal information they can then use to engage in fraudulent activity such as stealing your identity or money.
First National Bank will never call, email or text you to request personal information such as Personal Identification Numbers (PIN numbers) or passwords. For additional information, visit https://www.fcc.gov/consumers/guides/spoofing-and-caller-id.
Use caution at all times and never answer calls from unknown numbers, respond to questions or provide personal information of any kind. If you suspect the call might be a spoofing scam, hang up immediately and call the company or government agency the caller claimed to represent to verify the authenticity of the call/request.
OCC Warns of Unauthorized Bank
The OCC has issued an alert that an entity using the name of First National Bank and purporting to be located at 222 S 9th Street, Minneapolis, Minn. 55402 is misrepresenting itself as a national bank. First National Bank purports to be a financial institution offering business banking services. This entity is not a licensed or chartered bank. Businesses have reported receiving fictitious letters and faxes offering uncollateralized revolving lines of credit, secured loans, and long-term loans. For additional information, see BankersOnline's Alerts and Counterfeits listing.
Equifax Security Breach - September 2017
Equifax, one of the largest credit bureaus in the U.S., recently experienced a security breach that has potentially impacted 143 million U.S. consumers. We understand that our customers are concerned. Please be aware that this is not a breach of FNB systems. Equifax has launched a website, equifaxsecurity2017.com, for individuals who may have been affected. We would encourage you to visit their site for additional information.
Text and Email Scams
Be aware of phony text and email messages to customers and non-customers appearing to come from First National Bank. These messages often reference irregular/unauthorized account activity, or inform you that your profile has been accessed from a different device. These messages also request that you review/update your profile and include a link to enter personal information. These texts and emails are not legitimate First National Bank communications. First National Bank will never request personal or confidential data such as account numbers or passwords via email or text. Recipients should not respond to these types of messages or click any links contained in them.
Update Your Browser
For the optimal and most secure Online and Mobile Banking user experience, remember to always use the most up-to-date version of your operating system or browser.
Helpful Links
The following links provide up to date information on fraudulent scams, viruses, spyware, etc.
http://onguardonline.gov/
http://www.staysafeonline.org
http://www.occ.gov/
https://www.fdic.gov/consumers
FBI-Identified Common Fraud Schemes
Become familiar with some of the most common fraud scams investigated by the FBI, and learn tips on how to avoid becoming a victim. More: https://www.fbi.gov/scams-and-safety