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Mortgage Welcome Kit

Welcome to FNB

We are here to support your mortgage needs.

We are committed to delivering a superior customer experience. As part of that commitment, we have provided essential information about your home loan below.

Your Home Loan with FNB

Excitement for New Home
As your new mortgage servicer, FNB welcomes you as a valued customer. We are dedicated to ensuring you feel supported and informed every step of the way. We invite you to explore the many benefits FNB provides — including premium checking options and convenient digital tools like eStore®, which enable you to open accounts, apply for loans and schedule appointments with our banking experts any time and from nearly anywhere.

Below you will find important mortgage information, including payment guidance, escrow and insurance details, and resources for additional assistance.

Make Managing Your Mortgage Easier

Online Banking

Online Banking

With Online Banking, you can bank securely from anywhere you have internet access. Easily transfer funds, pay bills or review account activity.

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Mobile Banking

Mobile Banking

With features like secure Customer Service Chat and online statement access, Mobile Banking provides you with the convenience you expect.

Download the App
ACH Payments

FNB Checking Account

Keep your banking and mortgage relationship together for a simpler way to manage payments and finances, with convenient payment options and easy account access.

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Important Information for Your Mortgage

Payments

You may receive your first monthly billing statement in the mail. If you do not receive a billing statement for your first payment, please contact our Mortgage Customer Care Center at
1-800-597-2359. You can also request electronic statements within Online Banking.

Payments can be made in several ways, including the following:

Mail
Payments that are mailed should be made payable to First National Bank and mailed to:

First National Bank
PO Box 6122
Hermitage, PA 16148
Attn: Payments

Digital
As always, we encourage you to use FNB’s convenient and secure Online and Mobile Banking features. Customers with an FNB checking or savings account can make loan payments through Online or Mobile Banking, while those with accounts at other financial institutions can use their bank’s online Bill Pay service.

Choose the digital payment option that works best for you:

  • FNB recurring transfer through Online or Mobile Banking
  • FNB ACH payment, which can be requested using the ACH Form
  • Utilizing Bill Pay to send the payment from your primary bank

In Person
Find a local branch near you to make your mortgage payment in person.

Please note that FNB does not have a biweekly payment option for first mortgage loans.

Homeowners Insurance

Please be sure to take the following steps related to your homeowners insurance and flood insurance (if applicable):

  1. 1. Contact your insurance agent to confirm that your loan has successfully closed and that the mortgagee clause information is reflected as follows:
    FNB of PA ISAOA ATIMA
    PO Box 703809
    Dallas, TX 75370
  1. 2. Forward your yearly evidence of insurance renewal and invoice to our insurance center by mail, website upload, fax or email:

If you choose to change insurance companies, you have chosen to pay your property taxes and insurance yourself, rather than having FNB pay them for you through an escrow account,* or you live in a condominium, please send your proof of insurance (and condominium master policies, if applicable) on an annual basis to the insurance center using the above instructions. This will prove coverage is in place and avoid force placement of an insurance policy.

  1. 3. If you choose to switch homeowners insurance policies, you must maintain a minimum of:
  • 100 percent coverage on a replacement cost basis; or
  • Coverage that is equal to or exceeds the lien balance.

* An escrow account is maintained by your loan servicer to collect funds for property taxes and/or homeowners insurance and pay those expenses on your behalf when they are due.

Loans with Escrow

FNB makes every attempt to collect your tax bill from your taxing authorities. Due to privacy restrictions, many of these authorities will only send the tax bill to the homeowner.

When you receive your tax card/bill for your real estate taxes, please submit your bill to FNB’s Mortgage Servicing Department to ensure payment is made at a discount. Tax cards/bills can be emailed to escrowedtaxbills@fnb-corp.com.

If you have an escrow account, it is reviewed annually to ensure that your monthly mortgage payment is collecting the appropriate funds to cover your property taxes and insurance premiums. Your monthly payment may rise or fall due to adjustments in taxes or insurance, which can result in an escrow shortage or overage.

Annual Escrow Analysis Statement

Escrow analyses are prepared approximately 50 days before your payment change date. If you are enrolled in electronic statements and notices, you will receive an email notification when your escrow analysis is available to review. If you receive statements and notices by mail, a copy of the analysis will be sent to the mailing address associated with your account.

Your Annual Escrow Analysis Statement provides you with a detailed breakdown of these changes and how they affect your escrow account. To avoid payment shortages, late charges or delinquency, review the escrow analysis carefully and take any necessary action regarding the upcoming payment adjustment.

Options to help avoid payment shortages and late payments following an escrow adjustment:

  • Electronic Bill Pay (initiated from your bank and adjusted by you): Adjust the monthly payment amounts directly through your bank’s bill pay system.
  • FNB Recurring Transfer (set up by you via FNB Online Banking): (1) Delete the existing recurring transfer; (2) Set up a new transfer with the updated payment amount.
  • FNB ACH Payments (arranged by FNB on the loan side): No action needed. The payment amount will automatically adjust based on your loan terms.

To avoid a payment increase, you have three options to pay the shortage amount:

  1. 1. Make payment at your local branch.
  2. 2. Make a payment by sending a check to the payment address shown at the beginning of this document under “Payments.” Please include the instructions for FNB to apply the funds to the escrow shortage by adding "escrow only payment" in the memo section of the check.
  3. 3. Use FNB Online Banking to transfer funds from your FNB checking account and select "Escrow Only" payment.

Otherwise, the shortage amount will be divided over the next 12 months and that portion will be added to your regularly scheduled payment. If you pay just the shortage, your payments may still increase. You will need to pay both the increase amount plus the shortage to avoid an increase.

Related Content

Watch our Understanding Escrow video to learn more about how escrow works.

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Year End Tax Forms: Form 1098 (Mortgage Interest Statement) is mailed each year no later than January 31.

Trouble Making Payments?

Trouble Making Payments?

Things happen, and we want to help get you back on track. If you experience a financial hardship and are having trouble making your payment, refer to our mortgage assistance section online at www.fnb-online.com/landing/mortgage-assistance.

Our mortgage assistance page:

  • Outlines potential assistance options.
  • Provides access to the mortgage assistance application.
  • Offers valuable information on state-specific programs, tips for avoiding assistance-related scams and answers to frequently asked questions.

Online Checking Account

Having an FNB checking account alongside your FNB mortgage makes managing your finances simple. Make payments with ease, view account activity in one place and take advantage of Online and Mobile Banking tools that help you stay connected to your accounts anytime, anywhere.

eStyle Account

eStyle Account

A checkless account that helps you avoid overdraft fees.1

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Freestyle Checking

Freestyle Checking

Free from all the things you don't need, like monthly fees.

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Lifestyle Checking

Lifestyle Checking

An account to keep an eye on your money and watch it grow.

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Premierstyle Checking

Premierstyle Checking

Rewarding you for doing more of your banking with us.

Learn More

Compare our products. Compare our checking products to find what best fits your financial needs.

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Compare our products. Compare our checking products to find what best fits your financial needs.

Start Comparing

Still not sure? Simply answer a few quick questions to help you find the right account.

Help me Decide

Still not sure? Simply answer a few quick questions to help you find the right account.

Help me Decide
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For additional assistance, call our Mortgage Customer Care team at
1-800-597-2359 Monday through Friday, 8:00 AM to 5:00 PM ET, or email the team.

Email the Team

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Notices & Disclosures

1 - FNB will decline or return transactions when you do not have sufficient funds available in your account to cover a transaction, but cannot prevent your account from being overdrawn. If your account is overdrawn, you will not be charged an overdraft fee. You are responsible for any transactions that overdraw your account and returning your account to a positive balance.

All loan products are subject to underwriting/credit approval.

FNB is an Equal Housing Lender; NMLS #766529.

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