Clicks-to-Bricks

FNB's significant investments in innovation have enabled us to stay at the leading edge of emerging technology, so that we can deliver convenient access to our trusted financial products and services, including credit.

We launched our award-winning Clicks-to-Bricks strategy to integrate our physical and digital channels and provide one seamless experience, no matter where or how our customers choose to bank with FNB. From our retail-oriented website, to our comprehensive online banking platform, FNB Direct Mobile Banking app, ATM network and state-of-the-art branches, our goal is to offer the flexibility you need to manage your banking according to your unique needs and preferences.

The eStore^® is the next generation of our Solutions Center concept, an innovative digital banking experience that allows you to shop for and buy financial products and services like never before.

eStore is available on fnb-online.com and in our Mobile Banking app as well as at all FNB branches, bringing the full power of our website into an office near you.

Use the eStore® to:

• Shop for financial products and solutions using product selection and comparison tools.
• Open deposit accounts or apply for loans, credit cards and mortgages digitally, or use the in-branch kiosk to send product selections to your email and continue your purchase at home.
• Watch informational video content.
• Schedule an appointment to meet with a banker.
• Access financial education programs.

Watch the video to learn more.

For its work in developing eStore, FNB was selected as a Model Bank for Omnichannel Retail Delivery by Celent, a leading global research and advisory firm for the financial services industry. Click here to learn more about the award and to view a case study and video interview produced by Celent.

With the FNB eStore® Common app, we aim to be the first bank to offer a single, universal application for almost all its products and services, including the ability to apply for multiple products simultaneously. Phase One of the eStore Common app is now live, and customers can use it to apply for consumer loan products (excluding mortgages). We plan to add consumer deposit products prior to the end of 2023 and business products in 2024.

To streamline the eStore Common app application process even further, we also have introduced the FNB Document Center. The secure online portal enables customers to upload necessary financial information and documentation in one place, largely eliminating the need to provide paperwork in person.